The Communications Division of the Canadian County Sheriff’s Office is the first line of contact and response for emergency services. The Communications Division has the responsibility of dispatching for the:
- Calumet Police and Fire Departments
- Cedar Valley Fire Department
- Okarche Police and Fire Departments
- Richland Fire Department
- Sheriff’s Office
They are also responsible for communicating with several other local, state and federal law enforcement agencies, as well. We are currently staffed with 6 full-time and 1 part-time dispatchers. The Communications Division operates 24 hours a day, 7 days a week.
The Communications Division serves as a vital link between the public and delivery of law enforcement services. Often referred to as the lifeline to the Deputies of Canadian County Sheriff’s Office and the other Agencies we dispatch for, the Communications Division is generally the first contact the public will have with the department. When you call the Communications Division, you will speak with a trained dispatcher, whose mission is to improve the quality of life for the residents and visitors of Canadian County. This mission is accomplished through the reception and dissemination of information for the purpose of keeping the peace, rendering aid to the public, aiding in the apprehension of law violators and all other tasks that enable the Sheriff to fulfill his statutory and constitutional duties. We are trained to assist all callers and Law Enforcement personnel and are responsible for the deployment and coordination of resources for both emergency and non-emergency requests for assistance. Dispatching is a technically challenging career requiring patience, compassion, common sense, quick thinking and the ability to react under pressure, among other traits.
Reporting an Emergency
Whether you call to report an emergency or not, we will respond to you as quickly and effectively as possible. Calls that come into the Communication Center are immediately prioritized. Life threatening calls that involve a danger to someone’s personal safety are “Priority 1” calls. When an emergency call comes to the Communication Center, a dispatcher immediately starts gathering the information so we can quickly dispatch deputies or officers to the scene. The dispatcher then continues to gather information to better assess the situation. This updated information is then used to coordinate deputies or officers responding to the call. It is important to know that answering questions does not delay our response.
Our Communications Center is equipped with radios, cellular and landline telephones, and computers which enables reliable communication from every point of the county. We have contact with the Uniformed Law Enforcement Deputies and Officers while they are in or outside the facility. Dispatchers can talk directly via voice communications with the officers either while they are in their patrol vehicle or on a portable radio that is carried with the deputies or officers while they are on duty. Dispatchers also handle all walk-in complaints and requests for service at the Sheriff’s Office. The Canadian County Sheriff's Office Communications staff is a dedicated group of professionals who can be counted on to assist the citizens of Canadian County whenever help is needed.
Important Information To Keep Near Your Telephone
In an emergency situation seconds can save lives. When a person is encountered with a stressful situation, they may forget simple things such as their address, telephone number, or crossroads. This is information that can assist the Dispatcher in sending the proper response to the right location. It is recommended that you keep a list of important information near your phone to refer to in an emergency situation. This can be especially important if you have children in your home that are being cared for by a sitter or children who are home without a parent’s supervision.
Some items to include on that list are:
- Directions to your house (such as the third house North of "Name Of" road on West Side)
- Major crossroads near your home
- Telephone Number
Remember that in an emergency situation, the number to call in Canadian County for Police, Fire, or EMS is 911.
This list is also a good place to keep important contact numbers for you, such as:
- Doctors offices
- Numbers to friends and family that can assist you
- Numbers to your utility providers
- Poison control
- Your family’s cell phone numbers
Make sure you go over this list with everyone in your home.